FAQs

SIZING

How do I find my size?

Our slippers are one size fits most. Which means they fit anyone who is size 5.5US - 12US. The slippers conform to your feet to fit nice and snug.

SHIPPING

Where does SnugSneakers ship to?

We ship worldwide! Name the place, we’ll get them there for you.

How much does shipping cost?

Currently, we charge a flat shipping rate of $6.99. This is subject to change as we continue on improving our logistics.
 

What is the currency you guys charge?

We ship worldwide, so all of our prices are in USD.
 

How long will shipping take?

Typically, after you place your order online, we will take 5-7 business days to process it. Once your order is processed, we will ship it out. You will receive an email with your tracking number. From there, your package will take another 10-15 business days to arrive. The whole length of time will take anywhere from 15 to 22 business days.


Please note: As we ship worldwide, the above time frame may vary slightly, depending on your location.

 

RETURN POLICY

What is your return policy?

We accept returns on unworn SnugSneakers within 30 days of purchase. To initiate a refund, please email us at returns@snugsneakers.com.  Please note that original shipping fees are non-refundable, and return shippings costs are the customer’s responsibility.

 

CARE

How do I keep my SnugSneakers clean?

SnugSneakers are machine-washable. A front-load washing machine is recommended. Remove laces before washing. Place SnugSneakers in a laundry mesh bag or a zippered pillowcase. Wash on gentle/delicate cycle. Air dry.

 

OTHER QUESTIONS

What is a GOAT?

You mean who is the GOAT? The Greatest Of All Time is hands-down Michael Jordan. Don’t @ us.